Airlift Technologies Jobs 2021 in Pakistan

 

Airlift Technologies Jobs 2021 in Pakistan 

Department

Airlift Technologies Jobs 2021 in Pakistan

Total Vacancies

03

Gender

Male/Female

Location

Lahore, Islamabad, Karachi, Pakistan

Education

Bachelor Degree, Master Degree

Job Type

Private

Posted Date

28 September 2021

Vacancies / Positions:-

Senior Systems Engineer

Rider Support Team Lead

Customer Experience · Lahore, Punjab

Airlift Technologies

Rider Support Team Lead (Tickets)

About Airlift:

Airlift is building the rails of commerce in the developing world. We view quick commerce as a platform for self-empowerment, one that helps build agency for various stakeholders, including drivers, suppliers, and customers.

In the first 12-18 months, Airlift has secured $110m+ USD in venture financing and has scaled the business to multiple tens of thousands of daily customers. We are backed by First Round Capital, a premier venture capital firm based in San Francisco (known for its seed-stage investment in Uber, Square, and other billion-dollar enterprises).

About the Role:

This role will be responsible for building and leading a highly effective rider support team at Airlift. We are seeking highly motivated, intellectually curious, and detail-oriented individuals who gravitate toward a process-driven approach to bring improvements to our Rider Support function with high communication and interpersonal skills

Responsibilities:

Lead the rider tickets support team,

Proactively communicate as a liaison between the rider support team and relevant departments to effectively resolve issues and complaints,

Conduct weekly evaluations and coaching of the rider support team,

Manage, track and communicate rider support team performance and data points,

Ensure schedule and playbook compliance,

Proactively identify and foresee problems in the existing rider support function and come up with solutions,

Create, sustain and manage a positive work culture within the rider support function,

Taking tickets from riders in case of high volume of queries.

In addition to the above, successful candidates will demonstrate strong people and leadership skills to effectively partner up with other teammates. Teamwork lies at the heart of Airlift’s culture and operating values.

What We Offer:

The opportunity to work alongside an exceptionally talented team,

An exciting and fast-paced business directly impacting Pakistan's economic landscape,

A high-impact role in an area that is of crucial significance for the business,

High levels of autonomy in day-to-day responsibilities and deliverables,

Competitive remuneration and a highly flexible work environment,

A meritocratic and rewarding culture built around core values of teamwork, growth, execution, and appreciation.

Just So You Know

Airlift is an Equal Opportunity Employer and strictly prohibits discrimination of any kind. We believe that great ideas can come from anywhere. We are committed to building the best team possible and all employment decisions are based on business needs, job requirements and individual potential and qualifications, without regard to race, color, age, religion, socioeconomic status, orientation, gender identity, national origin or disability.

The Airlift team is diverse -- we welcome and learn from different individual experiences and points of view that our teammates bring to the table. We're excited to have you inspire us with yours!

 

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